Robocalls are something very few of us look forward to getting, and, for the most part, they are just another annoying part of life.
In some cases, telemarketing calls can become excessive to the point where they may be considered a form of harassment. In order to protect consumers, Congress enacted the Telephone Consumer Protection Act (TCPA) in 1991. Read on to find out more about the TCPA and how it protects consumers.
How Does the TCPA Protect Consumers?
The TCPA restricts companies from making telemarketing calls to consumer’s cell phones without consent if they are automatic or prerecorded. These are also known as robocalls. Robocalls are usually made in an attempt to sell a product or service to a consumer, but they can also be used for debt collection purposes.
Here are some ways you can determine if the calls you are getting are robocalls:
- If you receive more than four calls or voicemails from the same caller
- If you answer the phone and there is no live person, just a recording or computerized voice
- If you answer the phone and there is dead air on the other end
- If you answer the phone and there is a long pause or clicking before someone comes on the line
In addition to protecting consumers from robocalls, the TCPA also prohibits unauthorized automatic text messages and facsimiles:
How Can I Protect Myself from Unwanted Telephone Solicitations?
If telephone solicitations are driving you crazy, there are a few things you can do to protect yourself. These are as follows:
- If You Consented to the Calls, Revoke Consent: Robocalls are permissible if the consumer given their consent to receive them. However, if the consumer is starting to get annoyed by the calls they are receiving, they can revoke consent. If the robocalls continue, the consumer is within their rights to seek legal help.
- Withdraw from Phone Calls from a Specific Caller: The Federal Communications Commission provides rules and regulations which allow people to withdraw from receiving any future automated calls. You can withdraw from receiving these calls by calling the FCC.
Get Added to the National Do Not Call Registry
A consumer can reduce the number of telemarketing calls they are getting by registering themselves on the Federal Trade Commission’s Do Not Call Registry. They can register themselves by calling 888-382-1222.
After adding themselves to the registry, consumers can expect a decrease in telemarketing calls within about 30 days. Registering can limit sales calls, however, it does not limit calls from other sorts of businesses including debt collection agencies.
Getting Legal Help for Robocalls
Robocalls are beyond annoying. In some cases, people become so bothered by incessant callers, it begins to negatively affect their mental and physical health.
If you feel your rights are being violated, you may want to seek the help of an attorney. If you are looking for an attorney in the state of Louisiana, Samuel Ford of Scott, Vicknair, Hair & Checki team can help.
SVHC has years of experience in the field of consumer protection. The firm takes a client-centered approach and gets results.
Don’t let telemarketers or debt collectors negatively affect your quality of life. Fight back with the reliable legal help you need. The SVHC team will have your back every step of the way.